Employee IT Helpdesk / Support (m/f/x)
Haren, Germany
ELA Container GmbH
Job Starter / Young Professional, Professional
As of now
Full-time
We are currently looking for an IT Helpdesk / Support Employee (m/f/x) to join our 3-person helpdesk team. Our IT department ensures that our processes run smoothly – and this is where you come in! If you are interested in working in a modern, dynamic environment, tackling challenges and growing with us, then ELA is the perfect place for you.Become part of our success story and shape the future with us!
Your Future Role
+
Direct user support - onsite and remote
+
Processing and documentation of enquiries and processes using a ticket system
+
Analysing and troubleshooting in the IT environment
+
Prioritisation of new or existing support requests
+
Communicating with the parties involved (users, IT colleagues, etc.)
+
Maintaining and updating the knowledge database
What You Bring to the Team
+
Completed training as an IT specialist or similar qualifications
+
First professional experience in the field of customer service/ helpdesk / support
+
Basic IT knowledge
+
Knowledge in dealing with ticket systems desirable
+
Problem-solving skills and a strong understanding of teamwork
+
Very good knowledge of German and good knowledge of English, both written and spoken
+
MS Office knowledge
Our Benefits – Because You’re Our Priority at ELA
Hi, I'm Lorena!
I will be happy to answer your questions.
Just contact me by email or phone or send me a WhatsApp message.
+49 151 19539616
Lights, Camera, Action! – Your Creative Application Video
If you find it easier to speak than write, then take advantage of the opportunity to win us over with a creative video clip about you.
Tips and Tricks for Your Application
Whether you’re just getting started or already have professional experience, the application process is always intimidating. We’ve compiled a few tips and tricks for your application, so that you can keep a cool head and we can get to know you just as you are.