Employee IT Helpdesk / Support (m/f/x)

Haren, Germany

ELA Container GmbH

Professional, Job Starter / Young Professional

As of now

Full-time

1,600 employees in 18 locations around the world with a fleet of 60,000+ circulating containers. Since ELA’s establishment in 1972, our business has continuously been expanding, we are specialists in mobile room solutions. Our family-run company based in Haren (Ems), Germany, is growing at a fast pace and we are actively looking for qualified and dedicated team players to join us locally, internationally and beyond. #LI-DNI ENG

We are currently looking for an IT Helpdesk / Support Specialist (m/f/x) to join our Helpdesk team. Our IT department ensures that our operations run smoothly, and this is where you come in! If you are eager to contribute in a modern, dynamic environment, take on new challenges, and grow with us, then ELA is the perfect place for you.

Career changers (m/f/x) and IT enthusiasts with a strong willingness to learn are also very welcome to apply. If you have an interest in IT and are motivated to develop your skills further, we will gladly support you on your journey.

Become part of our success story and shape the future with us!
The position is a two-year fixed-term contract.

Your future role

First point of contact for reports of IT faults and support enquiries by telephone or ticket (email)

Initial assessment and resolution of faults/problems – direct user support – on-site and remote

Processing and documenting enquiries and incidents using a ticketing system

Analysing and troubleshooting issues within the IT environment

Prioritising new and existing support requests

Communicating with relevant parties (users, IT colleagues from other departments, etc.)

Maintaining and updating the knowledge base

What you bring to the team

Ideally, a completed apprenticeship in the IT sector or a comparable qualification is desirable

Initial professional experience in customer service / helpdesk / support as an IT specialist (m/f/x) – in-person and/or remote is desirable, but not essential

Basic IT knowledge and a general affinity for IT are required

Knowledge of ticket systems is desirable

Problem-solving skills and a strong team spirit

A hands-on approach

Very good command of German and good written and spoken English

Proficiency in MS Office is essential

Our Benefits – Because You’re Our Priority at ELA

Flexible working hours

We offer you flexible working hours and the opportunity to work flextime.

Company pension scheme

We want you to be optimistic about the future, which is why we support you with our company retirement plans and capital-forming benefits for your financial security.

Postgraduate training

We’d like for you to continue developing, which is why we support your personal development with a tailored range of options.

Staff events

Expand your network at our regular employee events.

Dogs are welcome

There’s no need to part ways with your four-legged friend at ELA, as you can simply bring your dog with you into the office if the situation allows.

Mental health

Your mental health is important to us! With Nilo.health we offer you digital psychological counseling, workshops and meditations.

Initial training

We organize an extensive onboarding program for you at our headquarters in Haren (Ems), so that you can get to know the entire company, our products, and our employees..

Company health insurance

We offer you company health insurance.

Height-adjustable desk

Your health matters to us, which is why we offer you height-adjustable desks in every office.

Company restaurant

Our company restaurant provides you with a fresh breakfast every day and delicious lunch options Monday through Thursday.

Corporate Benefits

The ELA Corporate Benefits portal offers attractive discounts on more than 1,500 brands from all relevant areas of life.

Bike leasing

We can offer you attractive bike leasing.

Employee IT Helpdesk / Support (m/f/x)

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